Return & Refund Policy
Return & Refund Policy
At VistaSec, we value your satisfaction and strive to provide high-quality digital learning materials. Please read our Return & Refund Policy to understand your rights when purchasing eBooks or using our digital services.
1. Digital Products (eBooks)
All eBooks purchased from VistaSec are delivered in digital PDF format. Because digital products cannot be returned once downloaded, we offer refunds only under specific conditions described below.
2. Eligibility for Refund
You may request a refund within 10 days of purchase if:
- The file is corrupted or won't open after download
- You received the wrong file or product
- You were charged multiple times for the same item
Refund requests not matching these conditions may be denied.
3. How to Request a Refund
To request a refund, email us at admin@vistasec.com with your order details, the issue, and any supporting screenshots. We aim to respond within 48 hours.
4. Non-Refundable Cases
We do not issue refunds if:
- You changed your mind after download
- You purchased the wrong item by mistake
- The product was downloaded and used successfully
5. Refund Method
If your refund is approved, the amount will be returned via your original payment method within 5–10 business days, depending on your bank or payment provider.
6. Contact Information
If you have any questions about this policy, contact us at:
- Email: admin@vistasec.com
- Website: www.vistasec.pro
Thank you for choosing VistaSec. Your trust in our platform means everything to us.